Information for Fitness Kitchen LA Customers
We value you as our customer so much. Our commitment is that you live long and healthy because you’re eating our food. We also want to support you to get the best out of your meals and our service.
You’ve probably chosen your meals and you may even have had your first delivery. Now’s the time to find out more.
* We also have FAQs on our website if you’re looking for something specific and don’t have wading boots on.
Our Meals, Plans and Menus
We give you the maximum choice in Meal Plans and FreeStyle (choosing from a menu). If you want Custom Service, we have that too.
With a Meal Plan: You choose you plan, your days of the week, which meals and how many. Based on your plan (from Balanced through to Vegetarian), Chef designs your menu for the week and incorporates your personal choices (omissions).
With FreeStyle: You choose your days of the week and which meals and how many. Based on your start date, you choose the specific meals you want on each day, from our menu. You do this weekly by 9pm Thursday. If you forget, we ask you shortly after you first order, to let us know what you don’t eat (omissions) and we’ll send meals that match that. IMPORTANT: the daily menus show every meal we’re offering and do not account for omissions – you can choose any meal you want.
With Custom Service: You want more ingredients omitted than our standard Meal Plans allow. Get hold of us and tell us what you’re looking for. Our nutritionist will see if we can serve you (chances are, we can). Custom service is only available on a Meal Plan. There is a surcharge for Custom Service, dependent on how strict your requirements are.
Delivery Area and Information
Fitness Kitchen LA delivers to homes across LA County (excluding north of Agua Dulce,) Orange County, City of San Diego, Riverside County (excluding desert regions), and San Bernardino County (excluding mountain & desert regions). If your home or workplace falls outside this area, please contact us for a custom delivery fee.
Your Delivery and How to Take Care of Your Meals
Deliveries are between 5pm and 11pm with your meals for the following day. We text you when your delivery is dropped at your specified location), and it is your responsibility to provide us in advance of your start date, with a code, key or FOB if one is required for property access.
We watch your bag and meals like meerkats up to the point of delivery. We snapshot your bag on your doorstep as proof of delivery.
After that, it’s over to you. The bag should be placed outside for the next delivery and the meals transferred to your refrigerator. Follow the instructions for preparation precisely.
Here’s the legal stuff: We do not assume any liability for theft of bags or the failure to refrigerate contents promptly or properly after delivery, or the failure to properly prepare meals per heating or other instructions provided.
Missing delivery? Let us know asap. It’s usually because an address or entry code is wrong, but if there’s a storm, fire, civil unrest or the like, we’ll let you know as soon as we’re aware. We are not liable and do not issue refunds for “force majeure”, stolen bags or wrong information. If we DO have to cancel a delivery, we’ll add the meal credit to your subscription.
We update prices from time to time, the same for all our customers. We post new pricing to our website and by doing so, you agree that you shall have been notified of changes and that they shall be applicable to you.
New customers may be offered a discount through our ads or radio spots or on our website when they first order. We can’t guarantee that discount offers or coupons are seen by all new prospective customers. We also offer our loyal customers incentives from time to time by email.
We accept all major U.S. credit and debit cards, PayPal, Apple Pay and Google Wallet. If you purchased a weekly recurring subscription, you will be charged in advance, on the Friday prior to each week’s delivery. You agree that we may charge your credit card in the event of missed payments, insufficient funds or other payment discrepancies. You agree to maintain valid billing information on file and to notify us of any changes to the status of the account associated with the credit or debit card on file. We are under no obligation to deliver meals if payment is not received
Your Online Account with Fitness Kitchen LA
You create an account online with us when you first purchase. Make a note of the email and password. Make sure your account and delivery information are always accurate. You can add a payment method, and you can mark a prior payment method inactive. Note that we do not store credit card numbers.
You share your login credentials with others at your own risk. PLEASE, immediately notify us if you discover or suspect any security breaches related to the Site or your Account.
We’ll be sending you useful info by email, including initial information to help you get started and what to expect, as well as weekly menus and other information regarding your account. As part of your Account signup, you consent to receive electronic communications from us (via email or by posting notices to the Sites). These communications may include payment authorizations, password changes and other important information and are part of your relationship with us. We do not recommend that you opt-out of these emails, although you can. We may also send you promotional communications via email, including, but not limited to, newsletters, special offers, surveys and other news and information we think will be of interest to you.
Meal Changes, Plan Changes or Additions, Cancellations and Refunds
Let us know by Thursday at 9pm if you want to change anything about your delivery for the next week through your online Account, on Chat (when available) or by calling or emailing Customer Service. Otherwise, your deliveries will continue weekly, unless you change something online
You can make the following changes:
- Skip Days.
- Update your Freestyle choices.
- Update your delivery address.
- Add a new payment method.
Any changes made after the cutoff date/time cannot usually be fulfilled.
Cancellation requests must be submitted in writing to Info@FItnessKitchenLA.com. New orders can be cancelled for a 100% refund up to 7 days prior to the start of your program. For cancellations up to 4 days prior to the start of your program, Fitness Kitchen LA will refund 50% of the program cost. Within 4 days of your program start date, no refunds will be issued; however, you can have it sent to someone else including our sponsored charity, the National Health Foundation.
Customer Service is available:
Monday – Friday: 8am to 5pm PST
Saturday: 9am to 12noon PST
- YOU MUST CONSULT YOUR DOCTOR IF YOU ARE ON MEDICATION. If you are taking medication, you must consult your physician before you start our meal programs. Fitness Kitchen LA’s programs do not replace a physician’s advice.
- MEAL PROGRAMS ARE NOT MEANT TO REPLACE OR SUPERSEDE DOCTOR-PRESCRIBED DIET PROGRAMS. If you are using our meal programs as part of a doctor-prescribed diet, you shall be ultimately responsible for ensuring compliance with such diet. Furthermore, if you have diabetes or other medical conditions of any kind, you shall be responsible for maintaining your diet to ensure compliance with the requirements of such conditions. Our meal recommendations shall not be deemed medical advice.
- YOU ARE RESPONSIBLE FOR DETERMINING WHETHER ANY FOOD ALLERGIES MAY OCCUR. Although we will provide ingredient lists as and when requested, Fitness Kitchen LA is not responsible for any allergic or other adverse reactions you might have to our food.